Returns/Exchanges

Eligible items can be returned within 7 days of receiving an order, or 7 days for in-stock upholstery items, for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with original receipt will be refunded in the original form of payment, cash. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt.    

We offer a FREE EXCHANGE on qualifying purchases! Simply contact us at sales@reformimporting.com within 3 days of delivery and we will arrange for an exchange on your purchase. All you'll pay is the delivery fee and any price difference. (Valid once per order, on an item of equal or greater value.)

WAYS TO RETURN

• All returns will be processed via email request. Email should be sent to sales@reformimporting.com. All returns need to be verified and approved by our customer care team.

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase. All below should be email to sales@reformimporting.com

• Original paper or gift receipt
• Electronic receipt
• Original packing slip (with order number visible)
• Order number

REFUNDS

• Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
• Delivery Fees - Delivery fees are non-refundable.
• Cash & Cheque Refunds - Refunds over $100 (other than those refunded in the form of a Merchandise Credit) will be issued to your original form of payment (may take 14 business days).
• Over $10,000 - If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you in subsequent days.
• Purchases are not eligible for price adjustments.

RETURN SHIPPING FEE

• If a return is due to damage or an error on our part, a return shipping label will be provided at no cost to you.
• If a return is due to other reasons, and is returned using our provided shipping label, we'll deduct the cost of return shipping from your refund. 
• Small Parcel Returns are charged at $35 per order. These are small items which are shipped together within a single box under one return shipping label. 
• Large Parcel Returns are charged at $75 per order. These items are shipped individually in it's own dedicated box.

PRICE MATCH PROMISE

If within 30 days of delivery you should find the same brand and model currently advertised online at ReForm Creative Home or by a Canadian competitor at a lower price (on identical terms & conditions), we will refund you the difference.* ( All we need is a proof of the lower advertised price, or give us a chance to verify it.)

Price Match Conditions:

The identical item must be new, locally available, sold by an authorized retailer with standard warranties and priced in Canadian dollars.

Our Price Match does not apply to as-is, final sale, limited quantity, limited time offers, door crashers, free bonus offers, seasonal items (outdoor, patio, holiday), competitor coupons, discontinued or exclusive items, pricing errors, builder contract pricing, trade pricing, bid pricing, membership/group/club pricing, pricing from online auctions, bid or retailor aggregator sites, or pricing not otherwise generally available to the public.

(Our Price Match only applies to reasonable quantities for personal household use. We do not match prices offered on Black Friday, Cyber Monday and/or Boxing Day. Our Price Match does not apply to warranty replacements, new sales covered by a manufacturer’s warranty claim or life-time warranty replacements. Refunds are paid in the same tender with which you paid.)